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Airport Ambassadors


What is an Airport Ambassador?

Airport Ambassadors are members of the community who volunteer their time to assist travellers in the Brisbane Airport. They can be found in all areas of both the International and Domestic Terminals during peak travel times. All of our 150+ volunteers go through a 3-Month training program which gives them an all-encompassing knowledge of not only Airport procedures but tourism information throughout the Queensland region. They partake in monthly meetings to maintain updated information as well as multiple cultural training programs to assure the highest amount of assistance for travellers. From small enquiries about the Airport layout to advice on hotels, transfers, tours and much more, the Airport Ambassadors will have an answer. With such a large number of volunteers the Brisbane Airport Ambassador program is able to gather a vast and varied set of skills. Ambassadors have backgrounds that range in Airline Operation Managing, Convention Centres Staff, Hospitality and Tourism Outlets to Nursing and Public Sectors. Combined the Ambassadors can speak over 20 different languages allowing them to assist a far greater number of travellers from all over the world.



Their desire and commitment to the program is especially notable as this past year the Brisbane Airport Ambassadors received Gold in the 2015 Queensland Tourism Awards under the category of Outstanding Contribution by a Volunteer Group. The appreciation for these individuals is never ending and every day the Airport is reminded just how truly amazing they are.




QTA 2015 Award


How to become part of the team?

All applicants must display a passion for helping others and a commitment to outstanding customer service. Willingness to learn and working together as a team are also key aspects of the Ambassador program. If you think you have what it takes to becoming a Brisbane Airport Ambassador please contact This email address is being protected from spambots. You need JavaScript enabled to view it., Manager of the Airport Ambassador Program on This email address is being protected from spambots. You need JavaScript enabled to view it..